Approval Process for Authorized Pickup
This focused on improving the approval process for authorized student pick-ups within a student information module. The goal was to address inefficiencies and potential data issues during approval, ensuring a smoother, more reliable workflow for teachers while maintaining accurate guardian records.
Company
Taidii Pte Ltd
Role
UI Designer
Tools
Figma
Problem
During the approval of authorized pick-up requests, a workflow issue was identified that could lead to incorrect guardian–student associations. When a center staff approved a request, the system automatically linked an existing guardian profile based on a matching IC number, even when the request was intended for a different student. Instead of prompting for verification or creating a new profile, the system reused the existing record, resulting in inaccurate guardian information being added to the student’s profile.
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This issue highlighted a gap between system logic and real-world use, increasing the risk of data inaccuracies and creating additional manual follow-up for staff.
Solution
A system prompt was introduced during the approval flow when a matching IC number is detected, preventing the system from automatically linking guardian profiles.
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Teachers are prompted to confirm whether the pick-up person is the same guardian. If confirmed, the existing profile is linked; if not, teachers are guided to enter a different IC, triggering the creation of a new guardian profile.
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This lightweight verification step reduces duplicate records, maintains data accuracy, and keeps the approval process efficient without adding unnecessary friction.
Mobile App Design
Web Design
User Flow
The user flow remains the same for both mobile and web platforms.
